You can request a return within 14 days of the delivery date indicated in the tracking, in compliance with the conditions of sale.

Before requesting a return, please consult the Returns and Refunds section, where you will find all the information on the requirements, exclusions and methods available.If your return meets the conditions indicated, you can submit your request using the assistance form available at the bottom of this page,Please note that return shipping costs are the responsibility of the customer.

If you wish to exchange an item, please use the support form at the bottom of this page.Once your request is approved, you'll receive a coupon code of the same value, which you can use on our website without expiration, so you can freely choose the new item whenever you like.Please do not return the product without first receiving instructions from our customer service.We also remind you that the shipping costs for returning the item to be replaced are the responsibility of the customer.

If you have received an incorrect or damaged item, please use the support form at the bottom of the page by selecting the appropriate request.The report can be forwarded within 48 hours of delivery.To allow us to verify the situation, it is mandatory to attach one or more photographs that clearly show the problem.Once we receive your request, we will review it and provide you with all the necessary instructions as soon as possible.

If your item has been damaged after use, you can contact us to see if a free repair is possible.If possible, you can ship the item to us and we will repair it in approximately 7 working days at no additional cost.The costs of shipping the damaged item to our office will be borne by the customer.Shipping costs for returns on our part of the repaired item, will instead be free of charge .Before shipping your goods, always wait for instructions and confirmation from our customer service.

If you believe an item is missing from your order, please use the support form at the bottom of this page.Please indicate the missing product and, if possible, attach a photograph of the contents of the package received.We will review your order and get back to you as soon as possible.If the package was accepted despite showing obvious signs of tampering or damage upon delivery, it will not be possible to process claims for missing items , as the damage should have been contested directly with the courier upon delivery.