Orders are prepared within 1-2 business days from purchase confirmation.You'll receive a tracking confirmation email as soon as your package is handed over to the courier.If you haven't received your shipping confirmation after 2 business days, please contact us using the support form at the bottom of the page and we'll provide you with your tracking number.

You can track the status of your shipment at any time using the tracking link you received by email when it shipped.Tracking is updated in real time and shows the most up-to-date delivery status.For this reason, we do not have any information other than that already visible from tracking.

Please check your spam or junk mail folder and verify that you entered your email address correctly during checkout. If you still don't see your email address, please contact our support team using the contact form at the bottom of the page. indicating the order number or the name used for the purchase.

Requests to change your order, change the delivery address, or cancel your order must be submitted within 1 hour of order confirmation.After this time it will no longer be possible to make changes or cancellations.To submit a change or cancellation request, please use the contact form at the bottom of the page, indicating your order number and your request.You cannot modify an order to apply promotions, discount codes, or offers that were not used at the time of purchase.

Once the order has been entrusted to the courier, we are no longer able to modify, correct, or add to the delivery address.If the courier reports difficulties due to, for example, an incorrect or incomplete address, missing house number, name missing from the intercom or other necessary information, you will need to contact the courier directly .Only the courier can verify whether it is still possible to supplement the information or provide useful information.If delivery is not possible, the package will be returned to the sender and processed according to the terms of sale.We are not responsible for incorrect or incomplete addresses provided when ordering.Courier Contacts:UPS : 06 30 30 30 39Poste Italiane : 803 160 from a landline / 06 45263160 from a landline or mobile phoneBefore contacting the courier, have your shipment tracking number ready.

Upon shipment, tracking information may take up to 48 hours to be updated by the courier. It's also normal for tracking information to not be updated continuously during transit. If, after 5 business days (excluding the day of collection), your order hasn't been delivered or there's an error with your tracking information, please contact us using the contact form at the bottom of the page.Requests submitted before these times will not be processed.During holidays or special promotions (Black Friday, Christmas, Easter, etc.), delivery times may take longer than expected.

The courier is not required to contact the recipient by telephone or email before delivery or any possible storage at a collection point.As indicated in the shipping confirmation email, any notifications from the courier must be activated independently by the recipient directly from the tracking link ,We therefore invite you to regularly monitor the tracking of your shipment.

Before contacting us, please check that the package has not been delivered to a neighbor, family member, in the mailbox, in a safe place, or at a Collection Point.If, after these checks, you still cannot find your package, please contact us using the contact form at the bottom of the page, indicating your order number and the problem.We will open a case with the courier.Please note that checks are handled directly by the shipping company and require time.

An order can be returned to sender for a variety of reasons, including an incorrect or incomplete delivery address, failure to collect the order within the courier's estimated timeframe, or failure to deliver.If your order has been returned to sender, please use the contact form at the bottom of the page and include your order number.We will inform you of the available options for a new shipment or for a possible refund, according to our conditions of sale.Please note that in the event of returns due to an incorrect or incomplete address or failure to collect the package within the expected timeframe, the customer will be responsible for the shipping costs for returning the package.